State Farm® Insurance Agent Wendy Burpee
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Paula Shea
November 4, 2023
5
out of
5
rating by Paula Shea
"Staff has been super helpful with our policies"
We responded:
"Paula, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
E F
October 14, 2023
2
out of
5
rating by E F
"Not very happy with communication. Do not return emails nor texts."
We responded:
"Hi, E F. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
phyllis turney
September 12, 2023
5
out of
5
rating by phyllis turney
"Excellent service . The staff is so helpful. Been a customer since 1992."
We responded:
"Phyllis, thank you for being a loyal customer since 1992, and for sharing your positive experience with the excellent service provided by the staff. We greatly appreciate your long-standing trust and commitment to our company."
Tabitha Burt
September 9, 2023
5
out of
5
rating by Tabitha Burt
"Wendy & her team are top notch! I called her out of the blue when we moved here, and she made the process of getting AL insurance so easy. They take you seriously, really listen to what you want and need, and answer the phone every time! Very happy with the whole crew!"
We responded:
"Thank you, Tabitha, for the amazing review! Our team works hard to provide a great insurance experience in Madison and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Donald Hughes
April 2, 2023
5
out of
5
rating by Donald Hughes
"Amazing. The staff is always friendly, professional, and helpful."
We responded:
"Donald, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Michael Parker
November 4, 2022
5
out of
5
rating by Michael Parker
"I have renters and two auto policies here and couldn’t be happier. Thank you!"
We responded:
"Michael, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Floyd
August 22, 2022
1
out of
5
rating by Floyd
"Poor customer service. Never returns calls and doesn't make answering the phone a priority. Probably the worst State Farm branch in Alabama."
We responded:
"Hi, Floyd. Thank you for taking the time to tell us about your experience. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
Cal Ha
June 28, 2021
1
out of
5
rating by Cal Ha
"Unprofessional and talks about there customers while on hold. Evidently checking quotes (which is there job) is a huge inconvenience for them 🙂"
We responded:
"Cal, we’re sorry to hear that you’re unhappy about the service received after you left our agency a couple of months ago and called us back for inquiry quotes. If you would like to obtain quotes for multiple automobile options at once, we would encourage you to make an appointment and we would be happy to give you all of the information you need to ensure you are getting the most accurate quote and our best service."
Brittany Brown
May 4, 2021
5
out of
5
rating by Brittany Brown
"Update time! I've been with Wendy Burpee for I think two years now? Maybe more! Everyone at this branch is a DREAM. They are SO sweet, so willing to go out of their way to save me a dollar on my plan, that I can't imagine switching for life. As I learned recently, State Farm is a mutual company (no shareholders), which is a different type of insurance than many other companies, and it absolutely shows in the pricing and the customer experience. It's like the credit union version of insurance (I think! I'm still new to the concept). I know not everyone will get the lower price, but if you haven't tried, seriously give these ladies a call. OLD review: I'll be honest - I haven't met the agent, and I haven't spoken to anyone in the office at length. But to me, this simply speaks of the efficiency this office is working at. If I have an issue, boom, done by the front desk. Taken care of. Five minutes or less. Need to make an extra payment? Need to change your plan? Need anything? Sure, her team gets it done. They seem pretty courteous in the blips of chats we've had, so I assume they must be pretty solid. Best insurance I've had so far."
We responded:
"Oh wow. Brittany! You made our day. I am so glad it shows that making it easy for people to do business with us at the best value we can provide is what we are striving to do. We want every interaction to be an experience that brightens your day a little. Thank you so much for taking the time for such a thorough review!"
Chris Jones
March 22, 2021
5
out of
5
rating by Chris Jones
"Fast, friendly and courteous staff. Very patient and helpful when selecting what coverages you need/want and explaining what each level of protection covers/cost. FANTASTIC!"
We responded:
"Thank you, Chris. It means so much that you took the time to review us! We’re always here if you need us!"
Hunter Rivers
January 22, 2021
5
out of
5
rating by Hunter Rivers
"I switched from progressive to state farm with the Wendy burpee office and I saved money while ALSO receiving MORE coverage. Very responsive team and always willing to help me with any issues I have!"
We responded:
"Thank you for taking the time to tell us about your experience with Wendy Burpee - State Farm Insurance Agency. We hope we’ll be able to help you fulfill your insurance needs for years to come!"
Tom Kurzenbaum
December 14, 2020
5
out of
5
rating by Tom Kurzenbaum
"Wendy Burpee State Farm operation is 1st class professional and everyone is supremely customer focused.A joy doing business with such lovely people"
We responded:
"Tom, thank you so much for your kind words! Cindy, Stephanie, Sharon, Amanda, Madalynn and I pride ourselves in always putting our policyholders’ needs first and we are so happy it shows! I really appreciate you taking the time to let us know."
Justin Rhee
November 9, 2020
5
out of
5
rating by Justin Rhee
"They were always polite and professional. Even after I moved to another state, they did not hesitate to help me out with follow up questions and support. I strongly recommend this agency to do business with."
We responded:
"Justin, thank you so much your kind words! We have always appreciated your business and are humbled you took the time to write us such a nice review!"
lori childs
October 8, 2020
5
out of
5
rating by lori childs
"Wendy has the most amazing team they’re so professional and prompt to get back with me. Like a good neighbor Wendy was there"
We responded:
"Lori - Thank you so much for taking the time to leave us this amazing review."
Brianna Staten
October 8, 2020
5
out of
5
rating by Brianna Staten
"Super nice and helpful! The friendliest I have talked to. Madalynn’s services are greatly appreciated and she helped with everything i needed!"
We responded:
"Brianna, We are so grateful for your kind words. Thanks for sharing your review with us and the community."
Tina Mc
October 8, 2020
5
out of
5
rating by Tina Mc
"They’re the best!"
We responded:
"Thank you Tina! We think you're the best too!!"
xiomara williams
October 8, 2020
4
out of
5
rating by xiomara williams
"Friendly, professional and explains in detail makIng it easy to understand all aspects of your insurance."
We responded:
"Thank you so much for your kind words, Xiomara. We really appreciate you taking the time out to share your experience with us."
Alex Williams
October 8, 2020
5
out of
5
rating by Alex Williams
"I would like to take a moment to give praise and recognition to the Wendy Burpee State Farm office in Madison Alabama. Wow, the service I received from that office was amazing. A young lady named Madalynn was extremely helpful to my mother in law. She went up and beyond finding the exact recommendations and coverage to help her and feel protected. Sometimes instead of going online to talk about negative experiences, I wanted to take the time to recognize the excellent customer service and going above and beyond what was needed to give her the customer satisfaction that was needed. 5 stars and HIGHLY RECOMMENDED!!!"
We responded:
"Thank you, Alex! Madalynn has been a great addition to our team and she truly cares about people and making sure they have the protection that’s right for them. I’m so glad she was able to help!"
Dusty Scherer
June 28, 2020
5
out of
5
rating by Dusty Scherer
"Wendy Burpee and her team are the best! They help us manage our home, auto and bussiness insurance policies."
We responded:
"Thank you, Dusty! It is our pleasure protecting your family!"
Judy Rochelle
June 24, 2020
5
out of
5
rating by Judy Rochelle
"Wendy and her team are great to work with and they will get the job done! Very efficient and professional. They treat their customers like family. I would highly recommend them for all your insurance needs!!!"
We responded:
"Thank you Judy for the great review and the recommendation!"
Tracy Maddox
June 24, 2020
5
out of
5
rating by Tracy Maddox
"Wendy and her team are always available when I call and are very helpful!!"
We responded:
"Thank you so much, Tracy! Always our pleasure!"
Kristen Horneman
June 17, 2020
5
out of
5
rating by Kristen Horneman
"Very responsive and easy to work with. Very nice that they will text, email, etc. when it’s sometimes hard to visit or be on the phone. Highly recommend this agency."
We responded:
"Thank you so much! We love visiting face to face but when that’s not possible we have the latest technology to make it as convenient as possible for you. We really appreciate your business!"
Jimmy V
June 16, 2020
5
out of
5
rating by Jimmy V
"Wendy and her team are a great team! I’ve never had a better team managing my insurance."
We responded:
"Thanks Jimmy! We are glad to help!"
Adam Thomas
June 15, 2020
5
out of
5
rating by Adam Thomas
"I've had my insurance here for years. Always excellent every time I call."
We responded:
"Thank you, Adam! Always a pleasure working with you!"
K G
August 21, 2019
5
out of
5
rating by K G
"Excellent staff and service!"