State Farm® Insurance Agent Wendy Burpee

"Quick. Simple. Easy. Friendly Staff. Educational. And a lot of money still in my pocket!"

"This place was recommended to me by a co worker. This is the worst insurance company we have ever had. We never met Wendy Burpee, the two ladies in the office were less then friendly, always acted like we were bothering them when we would go to the office or try to call. We got insurance and it was one amount one month, then they canceled it and redid our policy without any notice, we only found out because we went into the office to ask a question. Then it was another amount another month. It was never consistent amount.They wanted us to pay over $700 for one car and two people drivers, one month and that was outrageous It was more than we expected to pay. Never felt welcome at this particular place. We went back to our original insurance company and never felt more welcome, they are extremely friendly, always answers the phone or welcome us when we need help. A family had their insurance also, and they canceled it without any notice even though the insurance was paid. Do not recommend this place at all."

"Staff has been super helpful with our policies"

"Not very happy with communication. Do not return emails nor texts."

"Excellent service . The staff is so helpful. Been a customer since 1992."

"Wendy & her team are top notch! I called her out of the blue when we moved here, and she made the process of getting AL insurance so easy. They take you seriously, really listen to what you want and need, and answer the phone every time! Very happy with the whole crew!"

"Amazing. The staff is always friendly, professional, and helpful."

"I have renters and two auto policies here and couldn’t be happier. Thank you!"

"Poor customer service. Never returns calls and doesn't make answering the phone a priority. Probably the worst State Farm branch in Alabama."

"Unprofessional and talks about there customers while on hold. Evidently checking quotes (which is there job) is a huge inconvenience for them 🙂"

"Update time! I've been with Wendy Burpee for I think two years now? Maybe more! Everyone at this branch is a DREAM. They are SO sweet, so willing to go out of their way to save me a dollar on my plan, that I can't imagine switching for life. As I learned recently, State Farm is a mutual company (no shareholders), which is a different type of insurance than many other companies, and it absolutely shows in the pricing and the customer experience. It's like the credit union version of insurance (I think! I'm still new to the concept). I know not everyone will get the lower price, but if you haven't tried, seriously give these ladies a call. OLD review: I'll be honest - I haven't met the agent, and I haven't spoken to anyone in the office at length. But to me, this simply speaks of the efficiency this office is working at. If I have an issue, boom, done by the front desk. Taken care of. Five minutes or less. Need to make an extra payment? Need to change your plan? Need anything? Sure, her team gets it done. They seem pretty courteous in the blips of chats we've had, so I assume they must be pretty solid. Best insurance I've had so far."

"Fast, friendly and courteous staff. Very patient and helpful when selecting what coverages you need/want and explaining what each level of protection covers/cost. FANTASTIC!"

"I switched from progressive to state farm with the Wendy burpee office and I saved money while ALSO receiving MORE coverage. Very responsive team and always willing to help me with any issues I have!"

"Wendy Burpee State Farm operation is 1st class professional and everyone is supremely customer focused.A joy doing business with such lovely people"

"They were always polite and professional. Even after I moved to another state, they did not hesitate to help me out with follow up questions and support. I strongly recommend this agency to do business with."

"Wendy has the most amazing team they’re so professional and prompt to get back with me. Like a good neighbor Wendy was there"

"Super nice and helpful! The friendliest I have talked to. Madalynn’s services are greatly appreciated and she helped with everything i needed!"

"They’re the best!"

"Friendly, professional and explains in detail makIng it easy to understand all aspects of your insurance."

"I would like to take a moment to give praise and recognition to the Wendy Burpee State Farm office in Madison Alabama. Wow, the service I received from that office was amazing. A young lady named Madalynn was extremely helpful to my mother in law. She went up and beyond finding the exact recommendations and coverage to help her and feel protected. Sometimes instead of going online to talk about negative experiences, I wanted to take the time to recognize the excellent customer service and going above and beyond what was needed to give her the customer satisfaction that was needed. 5 stars and HIGHLY RECOMMENDED!!!"

"Wendy Burpee and her team are the best! They help us manage our home, auto and bussiness insurance policies."

"Wendy and her team are great to work with and they will get the job done! Very efficient and professional. They treat their customers like family. I would highly recommend them for all your insurance needs!!!"

"Wendy and her team are always available when I call and are very helpful!!"

"Very responsive and easy to work with. Very nice that they will text, email, etc. when it’s sometimes hard to visit or be on the phone. Highly recommend this agency."

"Wendy and her team are a great team! I’ve never had a better team managing my insurance."